The Electricity Company of Ghana (ECG) has announced plans to deploy franchise officers across all district operational areas nationwide starting February 2026, in a move aimed at improving customer service and strengthening field operations.
Under the new arrangement, franchise officers will support ECG staff by carrying out essential tasks, including reading postpaid meters, checking the integrity of prepaid meters and distributing postpaid bills.
Customers will also be able to receive printed bills on the spot through handheld devices, reducing delays that often come with billing complaints.
The officers will further assist customers to make payments using approved digital platforms such as the ECG Power App and the short code 226, with the company making it clear that cash payments will not be accepted under any circumstances.
In addition to billing support, franchise officers will have the authority to disconnect customers whose accounts are in arrears and to identify and report illegal electricity activities within their communities for further action by ECG.
Speaking in an interview on Friday, January 30, the General Manager for External Relations at ECG, Dr Charles Nii Ayiku Ayiku, said the initiative is part of a broader strategy to bring services closer to customers while improving accountability and revenue protection.
Dr Ayiku also urged customers to remain alert and verify the identity of officers before engaging with them.
He noted that all franchise officers will carry official ECG identification cards and signed authorisation letters from their respective districts.
According to him, the deployment will also help curb electricity theft and promote long-term reliability of the power distribution system.
ECG has encouraged customers to contact its call centre or official social media pages for further information as the rollout begins.