DVLA moves to eliminate 'Goro boys'

 

The Driver and Vehicle License Authority (DVLA) has introduced a new service called “DVLA Express Mobile Services (DEMOBS)”, which is expected to enhance the Authority's service delivery by bring it close to the doorstep of its customers.

According to the Authority, the DEMOBS, which is expected to take effect from next week, would help reduce the menace of middlemen (Goro-boys), save time and do away with fake DVLA documents in the system.

To ensure the success of the new service, two special vehicles, fitted with the necessary equipment, will be deployed to move to the doorsteps of customers in areas far away from DVLA offices to provide some essential service to them.

This service can, however, be provided only upon the request of recognized institutions and groups of individuals numbering from 20 and above.

The Chief Executive of DVLA, Ing Noble John Appiah explained that for a start, the vehicles will be stationed in the Greater Accra and Western regions, and occasionally sent on routine duties in the other regions at the request of organizations or groups of individuals.

Speaking at the launch of the DEMOBS in Accra yesterday, Ing John Appiah indicated that, the mobile service entails acquisition of learner driver’s license, renewal of learner’s driver’s license, renewal of driver’s license and the issuance of international driving license.

Other services include issuance of duplicate license, replacement of driver’s license, conversion of foreign driver’s license and upgrading of driver’s license.

He explained that the DEMOBS was going to provide customers with more satisfaction, since their 27 operational centres in the country was not enough and as a result has paved the way for Goro-boys to dupe people, saying “this means that a large number of people do not easily have access to our service.”

Ing Noble John Appiah stated that the DVLA will provide service to recognized institutions including; corporate institutions, associations, tertiary, organized driver’s unions and groups or persons. He added that though the service would not attract any additional fees, it is however, expected that these institutions would pay GH¢90.00 for each of their members.

The DVLA head disclosed that by the end of the year, two more vehicles would be added to the stock to improve service delivery. “We also expect feedback on the mobile services rendered for the public in order to enhance its efficiency and effectiveness,” he stated.