The Ghana Civil Aviation Authority, GCAA, has begun investigations into some reported extortion of money on passengers at the Kotoka International Airport(KIA).
The authority described the alleged acts as highly unprofessional, unethical and unacceptable. The Authority in a statement has assured that the Ghana Airports Company Ltd has been directed to put in measures to curb such practices.
The authority has therefore advised the general public not to give in to pleas, coercion or extortion of money by any personnel operating at the Kotoka International Airport and should report such conduct to the Consumer complaints unit within the Ghana Civil Aviation Authority.
Below is the statement
PRESS RELEASE
EXTORTION OF MONEY FROM PASSENGERS AT KOTOKA INTERNATIONAL AIRPORT
For Immediate Release
The attention of the Ghana Civil Aviation Authority (GCAA) has been drawn to allegations of coercion and extortion by uniformed personnel working at the Kotoka International Airport.
Such practices are highly unprofessional, unethical and unacceptable.
The Authority has set up a task force to investigate the matter and in the same vein, has requested the Ghana Airports Company (GACL) Ltd to put measures in place to curb such practices.
The general public is hereby advised not to give in to pleas, coercion or extortion of money by any personnel operating at the Kotoka International Airport and should report such conduct to the Consumer complaints unit within the Ghana Civil Aviation Authority at consumer@gcaa.com.gh or +233 (0) 302 773927 / 0261700687.
The Authority will continue to ensure that passengers are not harassed and will sanction any person or group of persons found to engage in acts at our Airports that tarnish the image of our country.
SIGNED: SIMON ALLOTEY DIRECTOR GENERAL GHANA CIVIL AVIATION AUTHORITY
Tel:(0)30-2776171
E-mail: info@gcaa.com.gh
Date – 14th February, 2019
Twitter: @GhCivilAviation
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About GCAA:
Established in 1986, the GCAA is the regulatory agency for air transport in Ghana. It provides air navigation services (air space management) within the Accra Flight Information Region (FIR), licenses air transport operations, and regulates the operations of aerodromes in the country. It is also responsible for the economic regulation, consumer protection and the facilitation of efficient aviation operations and services.