Delta has been awarded Best Airline Staff Service in North America for 2025 by Skytrax. The honor, based entirely on customer feedback, signals a global recognition for the welcoming, elevated and caring service its employees deliver to millions of customers every day.
Presented at the Skytrax World Airline Awards at the Paris Air Show, the award underscores Delta’s commitment to delivering an elevated experience powered by thoughtful service and a people-first culture. From check-in to boarding call and every step in between, Delta teams continue to redefine what it means to take care of customers.
“This recognition is a tribute to the Delta people who bring their best to every customer on every one of our 5,000 daily flights,” said Matteo Curcio, Delta’s Senior Vice President for Europe, the Middle East, Africa and India. “We’re honored that 200 million customers choose Delta each year and trust us to be part of their journey. Skytrax is the gold standard in airline rankings, which makes this award especially meaningful.”
The Skytrax World Airline Awards are among the most respected in the industry, with winners determined by millions of travelers across the globe through an independent customer satisfaction survey. The award comes shortly after Delta was recognized as ‘Best Global Airline for the Americas’ by APEX, demonstrating a sustained focus on providing exceptional service and continued momentum in constantly elevating the customer experience.
“Delta’s win for Best Airline Staff Service in North America reflects the consistently high level of service delivered by their frontline teams,” said Edward Plaisted, CEO of Skytrax. “This award is not just about performance - it’s about the personal connection that customers feel when flying with Delta.”
Delta continues to invest in enhancing the customer experience at every touchpoint. With the expansion of fast, free Delta Sync Wi-Fi for SkyMiles members presented by T-Mobile, refreshed onboard amenities and elevated service training for customer-facing employees, Delta is building a seamless journey grounded in care and connection.
A Legacy of Excellence, Powered by People
As Delta receives this honor from Skytrax for the fourth time, the message is clear: service matters, and Delta people make the difference. Whether traveling for business or leisure, Delta customers can expect a consistently warm, elevated, and reliable experience, delivered by teams who lead with purpose.