The Electricity Company of Ghana (ECG) through a statement has announced that customers can now purchase electricity credits from their nearest vending points, and all ECG District offices from Sunday, October 2, 2022.
This comes after the power distributor resolved the issue with its 3rd party vending points.
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ECG in a statement said, “customers can now purchase electricity credits from their nearest vending points, and all ECG District offices, including tomorrow Sunday, 2nd October 2022 from 9.00 am – 4.00 pm.”
It further assured customers that it is “working assiduously to restore the Power App for an improved and seamless service provision.”
Many ECG customers had for some days struggled to purchase credit on their prepaid meters, either by using the ECG App or from vending outlets.
The situation left some affected customers stranded, while some businesses have also taken a hit.
Following complaints from customers, ECG extended working hours at all district offices.