The management of Midland Savings and Loans has suspended all staff on duty who witnessed the assault of a 36-year old female customer and her grandchild by the Police officer at the bank last Thursday.
 In a statement released by the deputy managing director, Isaac Mensah, on Monday, July 23, 2018, the bank rendered an apology to the victim, Madam Patience Osafo, her family and the general public for the assault meted out to her.
The management expressed its disappointment in the behaviour of the officer who they claim was one of the best they worked with while condemning their staff on duty for not restraining the officer from harming the customer.
"As an institution that prides itself in quality customer service, our staff on duty who were witnesses to this cruel act and could not to restrain the police officer or ensure the safety of our customer and the child will also be dealt with according to our internal disciplinary procedures. For this reason, all staff involved have been suspended as internal disciplinary procedures continue." the statement read.
They, however, added that although no amount can mitigate the pain and embarrassment meted out to their customer, the management has had initial discussions with her representatives and will soon fashion out an appropriate compensation package for her.
Background
On Thursday, July 19, 2018, a customer of the Midland Saving and Loans, Patience Osafo went to the banking hall to plead to withdraw her GHS 270.00 savings after several failed attempts, but luck eluded her as her plea seemed not to have gone down well with a police officer at Midland Saving and Loans.
The police officer by name Frederick Amanor brutalized the customer because the woman allegedly challenged his authority.
In a video which went viral, the Police officer was seen ferociously hitting the helpless woman with an umbrella repeatedly and slapping her in the face.
The police officer has since been placed behind bars, following the instruction of the Inspector General of Police, David Asante Apeatu and is awaiting possible prosecution
Read the full statement below:
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